Help with your NodeX system
Contact us about a hardware fault, an existing deployment or a warranty claim. A clear description helps us identify the appropriate next steps.
For a deployment issue, include the affected server and location.
Tell us whether the system powers on, detects its components and shows any errors. Avoid continuing tests that could damage the equipment. Contact us before arranging shipment for practical receiving and packing instructions.
See the Warranty Policy for statutory rights and commercial coverage. Requesting instructions does not make a statutory claim or withdrawal subject to prior approval.
Describe the affected workload, software and platform, such as Vast.ai. Include the relevant error and timestamp. Account restrictions, marketplace demand and third-party outages may require action by the platform provider.
Administration, configuration and troubleshooting are provided within the agreed service scope.
Never send passwords, API keys, recovery codes or private keys by email. Remove credentials and unnecessary personal or confidential data from logs and screenshots.
Keep recoverable backups before repair or software changes. Agree any remote access with us first; access should be limited to the work authorised.
Monitoring, response times, on-site work and replacement equipment are included only when expressly agreed. A hardware purchase does not automatically include continuous managed support. Chargeable work requires prior agreement.
For returns or cancellation, see the Refund Policy. The Terms of Use explain the wider order conditions.
Share your workload, budget and preferred deployment location. Use our quotation form for hardware, colocation or an agreed service package.