Warranty Policy

Version: 3 October 2026

Seller and contact details

NodeX Servers (also referred to as NodeX, we, us or our) is the trading name used on nodexservers.com by Ен Ди Зет ЕООД (N D Z Ltd.), a single-member limited liability company registered in Bulgaria.

Unified Identification Code (UIC/EIK): 207046568
VAT number: BG207046568
Registered office and correspondence address: 7 Edelweiss Street, Bansko 2770, Bulgaria (гр. Банско 2770, ул. Еделвайс № 7)
Email: business@nodexservers.com
Telephone: +359 892 933 423

We supply GPU servers, configurable computer systems, graphics cards and related hardware. Installation, configuration, maintenance or assistance with deployment is included only where identified in the accepted order or a separate service agreement.

Scope and customer status

This policy explains the relevant conditions for purchases from NodeX Servers and is read with the Terms of Use and the accepted order. It applies to the version supplied and accepted when the contract is concluded. Mandatory legal rights take priority.

A consumer is an individual acting outside their trade, business, craft or profession. A business customer purchases for commercial or professional purposes. The actual purpose of the transaction and applicable law determine that status; this policy does not remove consumer rights merely because a company name or tax number appears in correspondence.

Order-specific terms expressly agreed in writing take priority over this policy on the same subject. Mandatory law always takes priority, and a consumer’s statutory rights cannot be reduced by a quotation, invoice or commercial warranty. Additional service terms apply only if supplied before agreement and accepted. A person placing an order for an organisation must have authority to represent it.

Consumer legal conformity rights

Consumers: statutory rights for goods that do not conform to the contract are against NodeX as seller. Under Bulgarian law, the seller’s legal liability generally covers non-conformity becoming apparent within two years after delivery, including used goods. Applicable rules for goods with digital elements, required updates, suspension or extension of periods, and any stronger mandatory protection remain in force.

Where the legal conditions are met, you may obtain repair or replacement free of charge and, in the circumstances provided by law, a price reduction or termination and refund. Remedies must be provided within the applicable legal time and without significant inconvenience. A manufacturer’s warranty, an expired commercial warranty or a requirement to contact a manufacturer does not replace these rights.

Commercial warranties and business purchases

Any additional commercial warranty is described in the warranty statement or accepted order, including the guarantor, duration, coverage and claim procedure. An advertised extended option applies when included in the agreed purchase. Any binding warranty promise in pre-contract advertising remains applicable as required by law. Business warranty rights and support are those agreed for the order together with applicable law; the consumer guarantee is not an automatic business service-level commitment.

The two-year statutory consumer protection does not automatically apply to a business purchase or create a two-year commercial warranty for it.

Modified hardware and exclusions

Products expressly described as custom, modified, expanded-memory or aftermarket-cooled graphics cards may differ from the original manufacturer’s standard retail design. The agreed description must identify the relevant modifications and warranty provider. A third-party brand name identifies the underlying technology; it does not by itself mean that the original manufacturer authorised a modification or provides warranty for it. Any exclusion in an original manufacturer’s warranty does not remove our obligations as seller.

A commercial warranty may exclude damage actually caused by misuse, liquid, impact, unsuitable power or cooling, unauthorised modifications or operation outside the agreed specifications. An unrelated modification, broken seal or use of the product does not automatically defeat a valid statutory claim. Modifications supplied or approved by NodeX form part of the agreed product.

Making a claim

For a claim, contact us with the order or other proof of purchase, serial number where available, and a description of the fault. We will provide handling instructions. Reasonable diagnostic requests help resolve the issue but do not create extra statutory claim deadlines. Chargeable out-of-warranty work requires prior agreement.

Support and customer data

Installation, remote administration, maintenance, hosting or colocation assistance is supplied only within an agreed scope. Response times, uptime, monitoring, backups, on-site visits and replacement equipment are included only where expressly agreed; a hardware warranty does not itself include continuous managed support.

Unless an agreed service expressly assigns these duties to us, you manage your workloads, lawful use of data, access controls, backups and operating environment. Maintain recoverable backups before returning equipment or authorising work. Repair, replacement, firmware updates or operating-system reinstallation may require data erasure; we will explain foreseeable data risks before the relevant work where practicable.

Do not send unnecessary passwords, personal datasets or confidential workloads with a repair. Agree any required access and data-handling arrangements in advance. Remote work must remain within the authorised scope. Where we process personal data on your behalf as a processor, the required data-processing agreement must be in place.

Backup and cooperation duties do not release us from liability for our own unlawful acts, a breach of agreed confidentiality or any liability that cannot legally be excluded.