Sales & Refund Policy
Version: 3 October 2026
Seller and contact details
NodeX Servers (also referred to as NodeX, we, us or our) is the trading name used on nodexservers.com by Ен Ди Зет ЕООД (N D Z Ltd.), a single-member limited liability company registered in Bulgaria.
- Unified Identification Code (UIC/EIK): 207046568
- VAT number: BG207046568
- Registered office and correspondence address: 7 Edelweiss Street, Bansko 2770, Bulgaria (гр. Банско 2770, ул. Еделвайс № 7)
- Email: business@nodexservers.com
- Telephone: +359 892 933 423
We supply GPU servers, configurable computer systems, graphics cards and related hardware. Installation, configuration, maintenance or assistance with deployment is included only where identified in the accepted order or a separate service agreement.
Scope and customer status
This policy explains the relevant conditions for purchases from NodeX Servers and is read with the Terms of Use and the accepted order. It applies to the version supplied and accepted when the contract is concluded. Mandatory legal rights take priority.
A consumer is an individual acting outside their trade, business, craft or profession. A business customer purchases for commercial or professional purposes. The actual purpose of the transaction and applicable law determine that status; this policy does not remove consumer rights merely because a company name or tax number appears in correspondence.
Order-specific terms expressly agreed in writing take priority over this policy on the same subject. Mandatory law always takes priority, and a consumer’s statutory rights cannot be reduced by a quotation, invoice or commercial warranty. Additional service terms apply only if supplied before agreement and accepted. A person placing an order for an organisation must have authority to represent it.
Order acceptance, specifications and prices
Review the configuration, quantities, prices, delivery information and customer details before submitting an order or accepting a quotation. Tell us promptly about errors. A configuration submission, enquiry, automated receipt or payment receipt is not an order acceptance unless it expressly says that we accept the order.
A contract is formed when both parties agree to the order and we send express written acceptance, unless a signed agreement specifies another acceptance process. A quotation’s validity, payment milestones and any conditions for starting production are stated in that quotation. We provide the agreed order details and applicable terms in a form that can be retained, such as email.
Before acceptance, we may decline an order for genuine availability, compatibility, payment-verification, fraud or legal-compliance reasons. If a material price or specification error is identified, we will explain it and seek agreement to corrected terms; we will not impose a different accepted price unilaterally. Amounts received for an order we do not accept will be returned without undue delay.
English and Bulgarian are available for contractual communications. Bulgarian pre-contract information is provided for consumers in Bulgaria. Keep the acceptance and order documentation for your records.
The accepted order identifies the supplied hardware, quantities, condition (new, used or refurbished), configuration, included accessories, software licences and agreed warranty. Reference images may show optional equipment; anything essential to the product description or expressly agreed remains part of our obligations. We will seek your agreement before substituting an ordered component or making a material specification change.
The applicable currency, total price, VAT treatment, delivery charges, payment methods and any deposit or instalments are specified before agreement. Business quotations may state prices excluding VAT if clearly labelled. Consumers must receive the total payable price including applicable taxes and mandatory charges; any charge that cannot reasonably be calculated in advance must be explained before the order.
International import duties, local taxes and customs-handling responsibilities depend on the destination and agreed delivery terms. These responsibilities are disclosed before purchase. VAT exemption or reverse-charge treatment applies only where the legal requirements are met; providing a VAT number alone does not establish eligibility.
Payment is due on the agreed dates. We may pause unperformed work or dispatch while an agreed payment is overdue, after notifying you and allowing an appropriate opportunity to remedy the default. Any late-payment interest or recovery costs must have a lawful contractual or statutory basis.
Consumer right of withdrawal
A consumer buying at a distance generally has 14 days to withdraw without giving a reason. For goods, the period starts when the consumer or their nominated recipient other than the carrier receives them; for one order delivered separately, it starts on receipt of the last goods, lot or piece as applicable. For a service, it normally starts when the contract is concluded. Statutory extensions apply if required withdrawal information was not properly supplied.
Send an unequivocal withdrawal statement to business@nodexservers.com or to our correspondence address before the deadline. You may use the optional model below, but it is not compulsory. No reason, prior permission or return-authorisation number is required to exercise a statutory right. You can also submit a withdrawal through our online withdrawal form. Email and written statements remain valid ways to exercise your right.
Returning the goods and return costs
Return the goods without undue delay and no later than 14 days after notifying us, unless we agree to collect them. Contact us for practical packing and collection instructions; awaiting instructions does not extend a legal deadline. You bear direct return costs only if informed before purchase as required by law. For goods that cannot normally be returned by post, the return cost or a reasonable maximum estimate must be supplied before the contract. If legally required cost information was not provided, we bear that cost. Costs of a statutory remedy for non-conforming goods are treated separately.
Refund timing and method
We reimburse payments, including the cost of the least expensive standard delivery offered for the order, within 14 days after being informed of withdrawal. Additional premium-delivery costs are not refundable under this rule. Unless we offer to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of return, whichever occurs first. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.
Inspection and diminished value
You may inspect goods as necessary to establish their nature, characteristics and functioning. You are liable only for legally recoverable diminished value caused by handling beyond that level. You are not liable for diminished value where we failed to provide the legally required information about the right of withdrawal. There is no automatic restocking fee, unopened-box condition or forfeiture of the entire price for a lawful withdrawal. Please package returned hardware securely.
Limited exceptions
The statutory exception for goods made to a consumer’s specifications or clearly personalised applies only where its legal conditions are met and the relevant information was supplied before purchase. Selecting standard configuration options or assembly from standard components does not automatically remove withdrawal rights. A genuinely bespoke modification may qualify, depending on the order. Defect and conformity rights remain even when withdrawal is excluded.
For services starting during the withdrawal period, an express request is required before early performance. A proportionate charge for work completed before withdrawal is payable only when the statutory conditions and information requirements are met. The right is lost after full performance only with the required prior express consent and acknowledgment. Digital content supplied without a physical medium has separate statutory consent, acknowledgment and confirmation requirements; accepting these Terms alone is not that consent.
Optional model withdrawal statement
To: Ен Ди Зет ЕООД (N D Z Ltd.), 7 Edelweiss Street, Bansko 2770, Bulgaria; business@nodexservers.com.
I hereby notify you that I withdraw from my contract for the following goods/services: …
Order number (if available): …
Ordered on / received on: …
Consumer name and address: …
Date: …
Signature (only if submitted on paper): …
Order changes and business cancellations
Request changes or cancellation as soon as possible. Once components have been ordered, modified or assembled, a change may affect availability, price and delivery. We will explain the consequences and obtain written agreement before proceeding with a changed order.
For business customers: there is no general consumer-style cooling-off right. Cancellation of a correctly accepted order for convenience requires our written agreement unless the contract or law gives a cancellation right. Where cancellation is agreed, we may deduct reasonable, documented costs actually incurred or irrevocably committed for that order, including non-returnable components, completed bespoke work and unavoidable supplier cancellation charges. We must take reasonable steps to reduce the loss, credit any recoverable value, and cannot recover the same loss twice. Any remaining advance is refunded; a separate agreed cancellation arrangement must be lawful.
This section does not impose cancellation charges on a consumer exercising a statutory right of withdrawal and does not remove remedies for our breach of contract, defective goods or failure to deliver.
To the extent legally effective, ownership remains with NodeX until the price of the goods is paid in full. Transfer of ownership is separate from transfer of transport risk. A payment described as an advance is credited to the price and is not automatically forfeited. There is no automatic non-refundable deposit under these Terms.
Non-conforming goods
Consumers: statutory rights for goods that do not conform to the contract are against NodeX as seller. Under Bulgarian law, the seller’s legal liability generally covers non-conformity becoming apparent within two years after delivery, including used goods. Applicable rules for goods with digital elements, required updates, suspension or extension of periods, and any stronger mandatory protection remain in force.
Where the legal conditions are met, you may obtain repair or replacement free of charge and, in the circumstances provided by law, a price reduction or termination and refund. Remedies must be provided within the applicable legal time and without significant inconvenience. A manufacturer’s warranty, an expired commercial warranty or a requirement to contact a manufacturer does not replace these rights.