Shipping & Handling Policy
Version: 3 October 2026
Seller and contact details
NodeX Servers (also referred to as NodeX, we, us or our) is the trading name used on nodexservers.com by Ен Ди Зет ЕООД (N D Z Ltd.), a single-member limited liability company registered in Bulgaria.
- Unified Identification Code (UIC/EIK): 207046568
- VAT number: BG207046568
- Registered office and correspondence address: 7 Edelweiss Street, Bansko 2770, Bulgaria (гр. Банско 2770, ул. Еделвайс № 7)
- Email: business@nodexservers.com
- Telephone: +359 892 933 423
We supply GPU servers, configurable computer systems, graphics cards and related hardware. Installation, configuration, maintenance or assistance with deployment is included only where identified in the accepted order or a separate service agreement.
Scope and customer status
This policy explains the relevant conditions for purchases from NodeX Servers and is read with the Terms of Use and the accepted order. It applies to the version supplied and accepted when the contract is concluded. Mandatory legal rights take priority.
A consumer is an individual acting outside their trade, business, craft or profession. A business customer purchases for commercial or professional purposes. The actual purpose of the transaction and applicable law determine that status; this policy does not remove consumer rights merely because a company name or tax number appears in correspondence.
Order-specific terms expressly agreed in writing take priority over this policy on the same subject. Mandatory law always takes priority, and a consumer’s statutory rights cannot be reduced by a quotation, invoice or commercial warranty. Additional service terms apply only if supplied before agreement and accepted. A person placing an order for an organisation must have authority to represent it.
Assembly and delivery periods
Production and delivery depend on the accepted configuration and destination. The order states the agreed delivery period and any installation or data-centre receiving arrangements. Planning estimates are identified as estimates; they do not override a binding delivery deadline. For consumer goods, delivery is without undue delay and within 30 days after contract conclusion unless a different delivery period has been expressly agreed.
Charges, taxes and payment
The applicable currency, total price, VAT treatment, delivery charges, payment methods and any deposit or instalments are specified before agreement. Business quotations may state prices excluding VAT if clearly labelled. Consumers must receive the total payable price including applicable taxes and mandatory charges; any charge that cannot reasonably be calculated in advance must be explained before the order.
International import duties, local taxes and customs-handling responsibilities depend on the destination and agreed delivery terms. These responsibilities are disclosed before purchase. VAT exemption or reverse-charge treatment applies only where the legal requirements are met; providing a VAT number alone does not establish eligibility.
Payment is due on the agreed dates. We may pause unperformed work or dispatch while an agreed payment is overdue, after notifying you and allowing an appropriate opportunity to remedy the default. Any late-payment interest or recovery costs must have a lawful contractual or statutory basis.
Delays and remedies
If a delay occurs, we will notify you and discuss a revised schedule. Consumer rights to require delivery within an appropriate additional period, terminate where the law permits and receive a refund remain unaffected. A shortage or carrier delay does not automatically excuse our obligations. Events beyond reasonable control are assessed under applicable law; affected parties must notify the other party and take reasonable steps to limit disruption.
Delivery arrangements and transport risk
Provide a correct delivery address, authorised recipient and any access, rack or unloading requirements. For business customers, transport risk follows the delivery term expressly agreed in the order; unless otherwise agreed, it passes on delivery to the agreed destination. For consumers, risk normally passes when the consumer or their nominated recipient other than the carrier physically receives the goods, subject to the statutory exception for an independently commissioned carrier not offered by us.
Inspection and transport damage
Inspect the package and report visible transport damage promptly, keeping photographs and packaging where practical. Signing a delivery note or failing to report within 24 or 48 hours does not extinguish statutory consumer rights.
Business inspections: examine delivered goods within the time reasonably required in the ordinary course of business and notify us promptly of apparent defects or shortages. Notify us promptly after discovering a hidden defect that could not reasonably have been identified on that inspection. Inspection or acceptance does not waive rights concerning concealed defects or defects known to us, where those rights are preserved by law.